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Telephone Script
(Telephone Script)
Remember to Smile when you are talking {:- )
Thank you for calling. May I have your name please...,,
What area you calling from?........
Are you seeking full or part time work?........
Thank you.......: - )
My name is ................. I run a very successful Home Shopping Business. A company called Farepak supplies me. Our team has a monthly turnover in excess of £500,000 so we are very busy and are looking for some nice, reliable people to join us.
Our team is made up of three types of people so I'll run through what's involved and if you then think you may be interested in knowing more we'll get together over the next day or two and I'll go into more detail - is that OK with you? GREAT!
The first group are very part time with just 6-10 hours per week to spare - they are very often busy mums working around the children's school hours or retired people - also people with a full time job who just need a little extra income. They very simply deliver and collect our little catalogue that describes our products. We have over 600 products so there really is something for everyone and nearly everything is priced under £10. Then once a week they deliver the orders. It's very flexible because it's possible to work am/pm, evenings or weekends. These people earn between £40-£70 per week, which works out at about £6-£10 per hour.
The next group is a little more ambitious - they are still looking for part time flexible hours but have 15-20 hours per week to fit around family or work commitments. This group deliver the catalogues in their own area but also help with the recruitment & training of a local team. These people earn between £150-£250 per week depending on the hours they have.
The third group is really looking for a career change or a very serious 2nd income. These people must have excellent people skills and be prepared to work hard in the hours they have available. They deal mainly with team building, training and support.
We are not looking for any experience as we offer full training and support - our team have won just about every award going and we need people from each group to share our success. Would you be interested in knowing more about one of the positions I have described? NO. Thank you very much for your call. Please feel free to hand my number to a friend. YES - GREAT - which position are you interested in?
May I ask a little about you - What work have you done before?
Whatever they say - you say, "GREAT - you sound like just the sort of person we are looking for". (Smile)
I'm free tomorrow morning or Wednesday evening. I'll just need half an hour of your time - which would be better for you? (Always give two choices of appointment within 48 hours of the call if possible.)
Always confirm the appointment on the day.
Sound friendly - not formal and whatever level they are interested in - give a story from someone in the team to whom they will relate.