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Call Back Slips:
Sometimes known as 'Reminder Slips'
Catalogue Reminder Slips
When you collect your catalogues from your customers, use these if you do not get an answer, or cannot recover the catalogue. These will load into MS Word, You can edit as necessary. When collecting Catalogues, allow the customer at least 48 hrs possession of the catalogue - no more. Ideal times for collecting catalogues to ensure maximum recovery rate are Monday to Friday 5.15pm to 8.30pm, Saturdays: 8.30am to 10.40am and 4.30pm to 730pm. Best times to deliver catalogues are in the mornings.
If you alter the design ANY documents given here: (Except the phone number) you must re-apply to Kleeneze for Advertising Approval.
Example only
Last Resort Slip
Do not keep going back for your catalogues, if you do not recover it after the third attempt, you probably won't get at all!. However, A Lost Book is not always a Lost Cause, use these slips, you might still get that order! These can be used any day of the week.
From experience, of every 19 of these slips delivered will result in one telephone order having an Average Order Value of £8.37. Statistic taken from November 14th 1999 to March 31st 2000.
Example Only
Goods Delivery Call Back Slips
When delivering your Customer Orders, ideal times for maximum 'First Delivery Attempt' success rates are Monday to Friday 5.15pm to 9.00pm, Saturdays: 8.30am to 10.40am and 4.30pm to 730pm. Ideal Weekdays are Tuesdays and Wednesdays, you should achieve an 88.6% First Delivery attempt success rate.
If you place a slip where you have attempted a delivery every time, especially if you are a large volume retailer, your phone will constantly ring. Only after you have attempted to deliver 2 to 3 days in succession, use the goods delivery call-back slip. Customers often feel embarrassed at the thought of them being unavailable when you originally delivered the order, it is often best they don't know you have already been. Always deliver the order with a smile :- )
Example Only
Some distributors sometimes place a flyer in with the order itself inviting customers to re-order with them, this is of the distributors choice. Even working in an area where other distributors work, this isn't always necessary, as customers will choose you as their distributor anyway, - it only incurs additional expense.
Note: Trademarks Act 1994: Any publicity material containing a company Logo not produced by the trademark owner requires written permission prior to its use from the owner or authorized body. The above contains the Kleeneze name in it Logo format and complies with the act. They have been granted an advertising approval reference number. Approval References are KA346, and KA349.