Orders must be received on an up to date Autoscan form in the envelopes provided. This document is scanned in electronically so it's very important that it's completed as per the manual.

Orders can also be faxed using the ACCRA fax form, K-DAS can fill these in for you. Faxed orders are processed immediately on receipt.

You can subscribe to the Kleeneze Internet Ordering service, K-DAS can prepare your orders offline, and upload them via the Internet. For more details on the Kleeneze Internet Ordering Service see:

The order must reach the Company by 12 noon, on your specified order day - you'll find this by checking your postcode in the Zoned Delivery Schedule towards the back of your manual. Late orders will be held and processed the following week

If a customer pays by credit card (Visa or MasterCard), send the payment slip, denoted with your Account number, name & address details to Kleeneze Ltd, PO Box 47, Bristol BS15 3FB. Keep full details of the credit card payment to ensure it's credited to your account.

Code 00051 Goods return note (free of charge).

1 Code 00175 Error Advice Forms (free of charge).

2 Code 04472 Credit card payment envelopes (free of charge).

3 Code 00604 Pack of 50 spare catalogue bags £1.00

4 Code 04120 Pack of 10 autoscan order forms and envelopes £1.75

Delivery of your orders will be made as per the Zoned Delivery Schedule, direct to the address on your application form. Someone must be at home to receive the delivery - all orders attract a small handling charge (see your manual for details of current charges). If you prefer you can choose to have delivery made to an alternative address by completing the alternative Name & Address section of your weekly autoscan order form. Whichever address, someone must be at home to receive the delivery.

The Company sends a remittance advice listing the content of weekly orders placed and calculates the amount of retail profit you have earned and the NET cost of the order which you need to pay into the bank when delivery has been made to customers.

When you deliver to your customers, you collect their full payment for goods ordered and supplied and retain 21% retail profit. If a customer pays by cheque, you must view their valid cheque card and note the card number, expiry date, that the card secures the order value and ensure the signature matches. Ensure that all cheques are noted with your Account Number, keep a record of all cheques and note that any that 'bounce' are your responsibility.